Javier Hortal, Project Leader, Mandarin Oriental



What is your role within your company?

The Technical Services team at Mandarin Oriental is responsible for ensuring that every one of our new hotels become market leaders in their respective destinations and help to cement Mandarin Oriental’s position as one of the best luxury hotel groups in the world. We are focused in working in partnership with the very best designers and suppliers in creating hotels that are showcases of innovative, contemporary design, combining a reflection of our group’s unique Oriental heritage with a strong sense of place.


What is the purpose of your department/s within the company? Or tell us more about your business.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels, resorts and residences. We now operate, or have under development, 41 hotels representing over 10,000 rooms in 25 countries, with 17 hotels in Asia, 14 in The Americas and 10 in Europe and North Africa. In addition, our Group operates, or has under development, 13 Residences at Mandarin Oriental connected to the Group’s properties.

The current hotel portfolio includes our original flagship properties, the acclaimed Mandarin Oriental Hong Kong and Mandarin Oriental Bangkok. Our other deluxe hotels are located in prime destinations worldwide, from London and New York to Barcelona and Singapore.

Our aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of our hotels. The development strategy of the Group is to achieve a presence in all major worldwide business centres and key leisure destinations, and we are continuously seeking further selective opportunities for expansion around the world.


What are the future plans for your company within the EMEA region? Tell us about the projects you will be working on over the next 3 years?

We are focused in delivering our upcoming new hotel projects in the EMEA region in destinations including Paris, Milan and Moscow, as well as realising a number of renovations to further improve our existing hotels. We are continuing to deliver some very exciting new concepts in public areas, guestrooms, spas and F&B that will ensure Mandarin Oriental remains at the forefront of luxury hotel innovation.


What made you to decide to attend HI DESIGN EMEA?

We have found HI DESIGN EMEA to be an excellent forum of structured discussion with quality suppliers, in order to explore new developments in products and systems with a view to assessing their potential suitability for use in our hotels.


What do you expect to achieve at HI DESIGN EMEA?

I’m looking forward to catching up with many of the designers and suppliers we met with last year, some of whom we are already working with, as well as developing new contacts and learning about new products and systems.


Are there any specific products/solutions you are hoping to find at HI DESIGN EMEA?

We are always interested in seeing products that enhance the experience for our guests, are kinder to the environment, and enable a more efficient operation of our hotels.